‘Please send help, or holy water’: Spooky hotel guest repeatedly calls front desk at 4 AM to ‘maniacally’ laugh and request strange things, night audit employee is left speechless

Author image for Lana DeGaetano
Lana DeGaetano • "Show me to me please."
Oct 28, 2024 1:00 PM EDT

There's nothing spookier than an overnight shift. Night workers are brave because you really never know what types of people you'll run into. Some customers might be looking for trouble, while others might want to scare the living daylights out of you. At a certain point, you can't even be mad when something unexpectedly strange happens, so long as you and the rest of your staff are safe. It's what makes the shift more interesting! Especially during the spookiest month of the year, guests like these remind us that the horror we see in movies can, in fact, be replicated in real life.

The employee in this Reddit story was working the night shift when they received a call around 4 AM. They answered, and what they heard on the other line left them bone-chilled. The employee expressed that he had been warned about this guest, who spoke in a very strange manner and requested weird things to be sent up to her room. Throughout the next hour, this employee will be bombarded with all things strange, maniacal, and most importantly, spooky. Legend has it, he's still waiting for her to come down from her hotel room.

"I feel like I'm in the Twilight Zone." - u/Cpt__Marvel

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  • 01
    "Please send help, or holy water.”
    via Unsplash (Giorgio Trovato)
  • 02
    Guest keeps calling the front desk and laughing maniacally over the phone.
    via Cpt__Marvel
  • 03
    Hello. World's worst night auditor here. It's about 5:00 AM and the hotel is completely sold out. The night was quiet until about an hour ago. I'd just finished running the audit
    via Cpt__Marvel
  • 04
    and was printing my usual reports when the phone rang. When a guest calls from their room, the room number displays on the phone. As soon as I saw the room number, a wave of dread washed over me.
    via Cpt__Marvel
  • 05
    The PM shift I relieved warned me about this woman. Apparently she'd gone off on housekeeping staff and the front desk agents because she found dust in her room. I let the phone ring for just a few
    via Cpt__Marvel
  • 06
    seconds so I could brace myself for what I thought was coming. I expected the usual bi hing and m ning. Bi hing and m ning would have been so, so much better.
    via Cpt__Marvel
  • 07
    I pick up. Put on my customer service voice, ask how I can help. All I heard on the other end was quiet, girlish giggling. Like she was about to tell me a secret. Then silence. After what felt like years
    via Cpt__Marvel
  • 08
    (long enough that I thought the phone had been disconnected), she asks for an extra towel. "Of course," I say, putting off her behavior as a bit of dr ken nonsense. Nothing unusual.
    via Cpt__Marvel
  • 09
    Because God is merciful, I work with an overnight houseman who handles requests like this, so I basically never have to leave the front desk. I text him, he gives me the okay, then pops into the storage
    via Cpt__Marvel
  • 10
    closet to grab this woman's towel. The phone rings again. It's her. I pick up, and...silence, again. Then laughter. Not giggling, laughter. Bone- chilling, haunted house laughter. I'm thinking there
    via Cpt__Marvel
  • 11
    must be someone in the room with her, but she's the only one listed on the reservation and I can't hear anyone else. Just her. Just laughing. "Ma'am?" I repeat a few times, before finally she
    via Cpt__Marvel
  • 12
    sks in a massive breath and asks for a wine glass. She says it so softly that I question if it's the same. woman. I tell her I'll have it brought to her room, and she hangs up without another word.
    via Cpt__Marvel
  • 13
    Over the next half hour, she does this FOUR MORE TIMES. Up and down my houseman goes, bringing toilet paper and hand towels and a bathrobe and slippers, one at a time. Each time she calls, I ask if there's
    via Cpt__Marvel
  • 14
    anything else we can bring her, and each time she says no. The houseman never sees her, never hears her, but each time he goes back up the previous item he delivered is gone. At this point, she stops calling, and just
    via Cpt__Marvel
  • 15
    when I think we're free...the phone rings. Cue the witch cackle. "Coffee pods?" she says, once whatever ritual she's performing is done. "Of course," I stammer. "I'll have them brought to
    via Cpt__Marvel
  • 16
    your room now." "Nonononono. I want to come down and get them. I'm coming down now." Giggle. Click. I've dealt with dr nks. I've dealt with a icts. None of
    via Cpt__Marvel
  • 17
    them have ever truly unnerved me the way this woman has. I feel like I'm in the Twilight Zone. It's been twenty minutes and she still hasn't come down. Why did she I'm just sitting
    via Cpt__Marvel
  • 18
    here, waiting for the Babadook or that girl from The Ring to come crawling out of the elevator. I don't get paid enough for this. Please send help, or holy water.
    via Cpt__Marvel
  • 19
    VivianC97 1d ago . 1. Make a circle of salt around you. 2. Leave the coffee pods outside it. 3. Step inside and don't leave until dawn even if you see your dec sed greatgrandma begging you for help.
    via VivianC97
  • 20
    SerDuncanStrong · 1d It's a trick. Get an axe.
    via SerDuncanStrong
  • 21
    RoyallyOakie 1d ago . And here I thought that hotels were for sleeping. I'm pretty sure I would have told her to go to sleep by now. I'm turning into my mother.
    via RoyallyOakie
  • 22
    Live-Okra-9868 · 22h ago . This sounds like an opening scene for a horror movie. I was waiting to hear the houseman went up and was never seen again.
    via Live-Okra-9868

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customer service guests spooky season hotel guest jobs hotel job spooky front desk customers tales from the front desk reddit story spooktober customer hotel employee hotel staff hotel room hotels subreddit reddit thread Reddit guest
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